Steve

Steve

Some Personal and Business Updates

2011 is turning out to be a pretty busy year and I’ve got some updates to mention in just about every area of my life. Why the Updates? It all starts from the same point: we’re having a second little…

Any good CRMs or ERPs for Online Businesses?

Over the last couple of weeks I’ve been trying to get a better handle on our business over at OSTraining.com. Since the launch early last years, things have been growing faster than my ability to analyze and understand it. It’s…

Why We Always Give Refunds

This might be the most expensive blog post I’ve ever written, but here goes … This week I was talking to a developer who sells open source products and their attitude was that they fight even single customer refund request..…