I don’t often piggyback on someone else’s work in blog posts, but this article was too good not to share (and besides, I became an uncle again in the last week and so I’m heading off to see the little one soon).
Replace "PR" with SEO or design, and I’m sure you’ll agree there’s a lot of truth in what she says. I’ve republished the best six here:
6 Reasons Why PR / SEO / Design Doesn’t Work
1. The client doesn’t understand the publicity process. PR folks need to better educate people about how publicity works. The first thing many clients ask is, “Can you get me on Oprah or the front page of the Wall Street Journal?” The answer might be “yes,” but the process to get to the “yes” may take months or years, and may first include a series of smaller placements.
2. The scope of work is not detailed and agreed upon by both parties. Here’s a typical example: a client signs an agreement to spend $3,000 per month. Client expects to get three publicity placements per month. PR person expects to work 20 hours, regardless of the outcome. The inevitable disconnect leads to customer frustration and the feeling of being “burned.”
3. The client and the PR person or firm are not a good match. Example: Client hears about a local PR person, meets and likes the PR person, and figures it’s a good match. Or the client chooses the lowest price PR option. And the PR person, instead of referring the client to another practitioner who is a better fit, decides to take on the client—and the money.
4. The client has not gotten results quickly enough and ends the relationship too soon. Client should plan on conducting a campaign for a minimum of six months. And even that is aggressive. A year should really be the bare minimum to commit to PR The media works on its own timetable, which is usually much longer than the client’s.
5. PR people don’t explain the kind of publicity placements a client will most likely receive. Every client wants a big profile of the company on the cover of a major magazine or newspaper, but most stories are about a “trend,” several companies, or some recent news with quotes from experts. Profiles are few and far between. Yet, instead of explaining this, PR people often tell potential clients what they want to hear, in order to get the business.
6. Clients don’t realize that what happens after you get the publicity coverage is sometimes more important than the actual placement. My smartest client didn’t care if he got a quote or a profile—he just wanted to be included in major media. When it was time to get an agent and publisher for his book, he handed them a list of all his media placements, and this clinched the deal. The agent and publisher figured that if all of the major media was willing to include him as a source, then he must have something important to say.